RETURN POLICY FOR ALL SIDING AND SHUTTER PRODUCTS:
There are no exchanges or returns for siding and shutter products. Due to inconsistencies in computer screen settings and colors in a brochure, we strongly encourage our customers to order color samples to ensure you receive the desired color. You can contact us for information on how to order samples. Please double check your measurements to ensure the quantities are correct. Every order is considered a custom order. We buy directly from the manufacturer or their master distributor and drop ship straight to the customer. Our manufacturers do not accept returns, therefore we cannot either. All sales are final.
REPLACEMENT POLICY FOR DAMAGED OR MISSING SIDING AND SHUTTER PRODUCTS:
In the unlikely event there are missing pieces or damaged product, when the shipment arrives, please follow the following procedure:
If the product was delivered by UPS or Fedex, take pictures of the damaged box or boxes and of the damaged product. Email the pictures to winston@forwarddistributors.com
If the product was delivered by a freight carrier, do the following:
1) Please look over the entire shipment to make sure there is no visible damage. If you see damage to a box, take pictures of all 4 sides of the pallet or pallets showing the damage. 2) Wright on your copy and the drivers copy of the receiving document, DAMAGED. You can then sign the receiving document with the DAMAGED notation on it. 3) Once the driver leaves, check to be sure there is no damage to the product. If you find product that is damaged, take pictures of the damaged product and packaging. 4) Please check the entire shipment to make sure there are no items missing. 5) If any items are missing, write on the receiving document what items are missing and you and the driver sign next to the notes. Get a copy of the receiving documents with the notes and both signatures. 6) After the driver leaves call me at 251-751-4044 and let me know the details of the missing or damaged items. Also, please text or email me your pictures of the damaged items and receiving documents with the notes on them. 7) DO NOT REFUSE THE SHIPMENT AND TELL THE DRIVER TO TAKE IT BACK. Trucking companies have no time guarantees as to when a refused shipment will be returned. This will slow down the resolution process dramatically.
