PLEASE NOTE, THERE ARE SEPARATE RETURN AND REFUND POLICIES FOR THE DIFFERENT TYPES OF PRODUCTS WE SELL. PLEASE MAKE SURE YOU READ THE POLICIES THAT APPLY TO THE PRODUCTS YOU ARE PURCHASING.
RETURN POLICY FOR AIR CONDITIONING AND HEATING PRODUCTS:
Send us an email stating the reason for the return. We will email you a Return Authorization (RA) number and shipping instructions. Please WRITE THE RA NUMBER on the label before you ship the item back to us.
* 14 day money back
* 20% restocking fee (This is the fee we are charged by our Distributor)
* Buyer pays return shipping and insurance (We can not issue a refund for items lost or damaged in shipping)
* Must be returned in original packing
* Must be unused and in resalable condition
* Our original shipping cost will be deducted from the refund
REFUNDS FOR AIR CONDITIONING AND HEATING PRODUCTS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item meets our return policy requirements, we will refund your purchase price less the 20% restocking fee and our original shipping cost. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
WARRANTY POLICY FOR AIR CONDITIONING AND HEATING PRODUCTS: This is for damaged or non-working products only. The warranty from the manufacturer is a REPLACEMENT ONLY warranty. We can not refund your money. We can only replace the item.
* Send us an email stating what is wrong with the item. We will email you return shipping instructions and a Return Authorization number.
* Please include in the box, THE MODEL NUMBER AND SERIAL NUMBER OF THE UNIT the item was installed in. This information is required by the manufacturer to file the warranty claim
* Please include in the box, the RA number
* Please include in the box, a copy of the return shipping receipt
* Buyer pays the return shipping. Once your warranty claim is accepted, we will refund your return shipping cost.
When the claim is accepted by our distributor, we will refund your return shipping cost and send your replacement item. If you provide us with the information we need, it usually only takes one or two days to process the warranty and get your replacement item shipped.
RETURN POLICY FOR SIDING AND SHUTTER PRODUCTS:
There are no exchanges or returns for siding and shutter products. Due to inconsistencies in computer screen settings, we strongly encourage our customers to order color samples to ensure you receive the desired color. Please double check your measurements to ensure the quantities are correct. Every order is considered a custom order. Our suppliers do not accept returns, therefore we cannot.
All sales are final.
REPLACEMENT POLICY FOR DAMAGED OR MISSING SIDING AND SHUTTER PRODUCTS:
In the unlikely event there are missing pieces or damaged product when the shipment arrives, please follow the following procedure BEFORE THE DRIVER LEAVES:
* Please check the entire shipment to make sure there is no damage to any of the product itself. The damage needs to be to the product not just the box.
* Take pictures of the damaged product and packaging.
* If any product is damaged, do not accept any carton with damaged product. Write on the receiving document the cartons you refused, why you refused them and get a copy of the receiving document with your notes. Also, you and the driver need to sign next to your notes on their copy and yours.
* Please check the entire shipment to make sure there are no items missing.
* If any items are missing, write on the receiving document what items are missing and you and the driver sign next to the notes. Get a copy of the receiving documents with the notes and both signatures.
* After the driver leaves call us at 251-751-4044 and let us know the details of the missing or damaged items. Also, please text or email us your pictures of the damaged items and receiving documents with the notes on them. We will then contact the manufacturer and get your replacement items to you as quickly as possible.